Organisations on the Basic or Pro plan can customise the donation form settings for each cause. These settings control the look and feel of donation forms on both the GiveNow cause page and any embedded forms. When you create a new cause, it uses GiveNow's default settings. You can then edit the settings to suit your fundraising needs.
Access the donation form settings
- Log in to OrgHQ.
- Go to Manage causes, located under Cause & donations in the left-hand menu.
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Select Edit for the cause that has an embedded form. Then, navigate to the Donation form tab.
What you can customise
The Donation form tab is organised into several sections. Below is a summary of what you can configure in each.
Donation amounts
Customise the suggested donation amounts that appear on your donation form, set a default amount, and choose which donation frequencies to offer (such as one-off, daily, weekly, monthly, quarterly, or annually). You can also set a default frequency.
To customise your suggested amounts:
- In the Amount section, select Enable custom values.
- Enter your preferred suggested donation amounts. When you select Save, the values will sort into highest to lowest order.
- Select a Default donation amount from the dropdown list.
Note: The minimum suggested amount is $5 and the maximum is $100,000.
Descriptions and images for donation amounts
You can add context to your suggested amounts by including a title, description, and image for each amount. For example, you could show that $25 covers a week of food for a rescued dog, while $100 funds a vet check-up.
- In the Donation form tab, go to Descriptions and images.
- Select Show descriptions and/or images with donation amounts.
- For each suggested amount, enter a title (required), a description (optional), and upload an image (optional — a default GiveNow placeholder will appear if no image is uploaded).
Contact details
Reduce the amount of information requested from donors by deselecting optional fields. The mandatory fields (first name, last name, and email) cannot be removed. Optional fields you can turn off include Title, Phone, and Address.
Removing optional fields shortens the donation form and can help improve completion rates. For more on this, see How do I reduce friction in my donation form?
Additional questions
You can reduce the number of steps in the donation process by deselecting optional steps: Notification, Card (gift card), Note, and Additional questions.
If you want to collect additional information from donors, select Additional Questions and add your own custom questions. For details, see Can we ask additional questions of our donors?
Payment
By default, donors are automatically charged the GiveNow platform fee on top of their donation amount, with the option to remove it if they wish. You can turn this off by deselecting Enable donors to cover the GiveNow platform fee. When this option is enabled, more of each donation reaches your organisation. For details on how this appears to donors, see How much of my donation will go to the organisation?
Colours
Adjust the primary and secondary button colours and text colours to match your organisation's branding.
Font (embedded forms only)
If your cause has an embedded form, you can change the font to match your website. This setting only applies to embedded forms — the GiveNow-hosted cause page uses GiveNow's default font.
Thank you page
Customise the confirmation page that donors see after completing their donation. You can add a thank you message and upload a thank you image.
Receipt email text
The email sent to donors with their receipt can also be customised, but this is found on the Settings tab rather than the Donation form tab. For a step-by-step guide, see How do I edit the email text that is sent with receipts to donors?