How do I customise the receipt email?

You can customise the text content of the email that is sent to donors with their receipt immediately after a donation is confirmed. 

The official receipt (sent as a PDF attachment), email subject, and design formatting cannot currently be edited.

Edit the receipt email

1. Log in to OrgHQ.
2. Go to Manage causes, under Cause & donations in the left-hand menu.
3. Select Edit for the cause you want to update, then go to the Settings tab.
4. Locate the Donations & receipts section and edit the Receipt email text.
5.  Select Save to keep your changes and continue editing, or Save & Close when you are finished.
   

Note: The receipt email includes personalisation fields (such as First Name, Donation Amount, Organisation Name, Cause Name, and Cause Text) that are automatically replaced with the donor's details. Keep these fields in your email to ensure each donor receives a personalised message. The Cause Text field is based on the text in your cause description, which can be edited on the Display tab.