Help Centre

Articles in this section

GiveNow Plans

Avatar
Jarred
  • Updated

GiveNow offers three plans to organisations:

  • Starter, a basic offering with no platform fees for not-for-profit organisations with uncomplicated needs;
  • Basic, a mid-tier offering for those who need a few more bells and whistles (customised default donation amounts; ability to prompt donors to cover fees); and
  • Pro, for organisations that want all the bells and whistles (ability to embed forms on their own website; integrations; permissions). 

Pricing

From December 1, 2019 new fees will be applied on GiveNow.  We will always remain true to our mission to “democratise giving” by providing a commission-free service for Starter Plan organisations on our platform.

Platform-Fee Cover enables people to cover the platform fee at the time of payment. Our research shows that when offered, the majority of people choose to cover the fee.

  Starter Basic Pro

Setup or Ongoing Fee

      None           None           None     

Platform Fee (Per transaction)

 0.00% 2.40% 3.25%

Platform-Fee Cover Available  

 ❌ ✅ ✅

Credit Card Merchant Fee 

(Per transaction)

The credit card merchant fees reflect exactly the wholesale fee we receive from our payments partner. From 20 May, 2021 the merchant fees will be:   

Donation made to DGR Organisation:  

- Visa/Mastercard Australian Card = 0.26%
- Visa/Mastercard International Card = 3.50%
- Amex = 1.43% 
- Direct Debit = 0.00% (Avail. for regular donations only)

All other transactions and donations to non-DGR Organisation:

- Visa/Mastercard = 0.99%
- Visa/Mastercard International Card = 3.50%  
- Amex = 1.43%
- Direct Debit = 0.00% (Avail. for regular donations only)

GST

All fees (both the Platform Fee and the Credit Card Merchant Fee) are inclusive of GST. The total GST incurred is provided in the monthly remittance statements sent to organisations.


Features

     Starter       Basic       Pro   

Cause Limit

    1       2       Unlimited   

OrgHQ Fundraising Portal

 ✅ ✅ ✅

Time Limited or Unlimited Causes

 ✅ ✅ ✅

One-off and Monthly Payment Options

 ✅ ✅ ✅

Visa, Mastercard, Amex & Direct Debit

 ✅ ✅ ✅

Other Ways to Give Listings

 ✅ ✅ ✅

Automated Receipts

 ✅ ✅ ✅

Remittance Reports

 ✅ ✅ ✅

Real-time Analytics

 ✅ ✅ ✅

Peer-to-peer Fundraising (CrowdRaiser)  

   ✅ ✅

Access Real-time Donation Data

   ✅ ✅

Access Real-time Contact Data

   ✅ ✅

Receive Daily Donation Summary

   ✅ ✅

Additional Recurring Payment Cycles

   ✅ ✅

Customise Default Donation Amounts

   ✅ ✅

Customise Receipt Emails

   ✅ ✅

Prompt Payers to Cover Platform Fee

   ✅ ✅

Embed Donation Form on Websites

     ✅

Add Users & Set Permission Levels

     ✅

Salesforce Integration

     ✅

 

Changing Plans

Upgrading or Downgrading plans is easy and can be done directly through OrgHQ, by Administrator-level users (Managers and Analysts do not have access to this area).

  1. Log in to your OrgHQ account
  2. In the left-hand side menu, select 'Details' and then 'Change Plan'
  3. Select which plan you would like to upgrade/downgrade to
  4. If you would like to downgrade, you will be guided on whether you need to close or stop anything first (for example, you might need to close some causes before downgrading) 

Related articles