Multi-factor authentication (MFA) is an optional security feature for OrgHQ users (and supporters) that adds an extra layer of protection to profile access on GiveNow.
Once enabled, logging in will require a username, password, and a verification code from an authentication app on a linked device, such as a mobile phone.
How to enable MFA
- Log in to GiveNow.
- Select your name in the top right corner to unfurl the profile options dropdown.
- Select Enable Multi-factor authentication.
- Use a time-based one-time password (TOTP) authentication app such as Google Authenticator, Microsoft Authenticator, or Authy (ensure it is installed on your phone or other device).
- Scan the displayed QR code using your authenticator app.
- Input the code generated by your authentication app.
- You will receive confirmation that MFA has been successfully enabled for your account.
- The next time you log in, you will be prompted for a code from your chosen authenticator app.
If enabling MFA on an OrgHQ account with shared access, ensure that the authentication app you use supports shared password access so multiple users can retrieve the verification code when needed.
How to disable MFA
- Log in to GiveNow.
- Select your name in the top right corner to unfurl the profile options dropdown.
- Select Manage Multi-factor authentication.
- Select Disable MFA.
- Confirm that you wish to disable MFA.
Need help?
If you require assistance accessing an account with MFA enabled, please email us from your organisation’s official email address to request a reset or disablement of MFA settings. Contact us at service@givenow.com.au.