Multi-factor authentication (MFA) is an option for OrgHQ users (and for donors) to add to their profile access on GiveNow.
Once enabled, logging in to a profile will require the username, password, and a code from an authentication app on a linked device such as a mobile phone.
To enable MFA
- Log in to GiveNow.
- Go to the user profile options in the dropdown menu under your profile name.
- Select Enable Multi-factor authentication.
- You can use any time-based one-time password (TOTP) authentication app like Google Authenticator, Microsoft Authenticator, Authy etc. - this will need to be installed on your phone or other device.
- Using your authenticator app, scan the displayed QR code to get started.
- Input the code generated by your authentication app.
- You will receive confirmation that Multi-factor authentication is successfully enabled for your account.
- When you next login, you will be prompted for a code from your chosen authenticator app.
To disable MFA
- Log in to GiveNow.
- Go to the user profile options in the dropdown menu under your profile name.
- Select Manage Multi-factor authentication.
- Select Disable MFA.
- Confirm that you wish to disable MFA.
To enable MFA on an OrgHQ account with shared access, follow the steps above, but ensure that the authentication app you use supports shared password access.
To get help with access to an account with enabled MFA, please email us from your organisation's official email address and ask us to reset or disable your MFA settings - contact us at service@givenow.com.au.