How do I set up multi-factor authentication (MFA)?

Multi-factor authentication (MFA) is an optional security feature that adds an extra layer of protection to your GiveNow account. Once enabled, logging in requires your email, password, and a verification code from an authenticator app on your phone or other device. MFA is available for both OrgHQ users and supporters.

Enable MFA

1. Log in to GiveNow.
2. Select your name in the top right corner and select Enable Multi-factor authentication from the dropdown.

1. Open a time-based one-time password (TOTP) authenticator app on your phone or device, such as Google Authenticator, Microsoft Authenticator, or Authy.
2. Scan the displayed QR code using your authenticator app.
3. Enter the code generated by your authenticator app to confirm setup.

You will see a confirmation that MFA has been enabled. The next time you log in, you will be prompted for a code from your authenticator app.

Note: If you are enabling MFA on an OrgHQ account that multiple people access, make sure the authenticator app you use supports shared access so all users can retrieve the verification code when needed.

Disable MFA

1. Log in to GiveNow.
2. Select your name in the top right corner and select Manage Multi-factor authentication from the dropdown.
3. Select Disable MFA and confirm.

Need help?

If you are unable to access your account because of MFA (for example, if you have lost access to your authenticator app), contact GiveNow at service@givenow.com.au from your organisation's official email address and we can reset your MFA settings.