If you are unable to run your event, you can cancel it in OrgHQ. This will cancel all tickets and mark the event as Closed (Cancelled).
Note: Once you cancel all tickets, this cannot be undone.
Cancel an event
- Log in to OrgHQ.
- Go to Manage events, located under Events in the left-hand menu.
- Locate the Active event you want to cancel.
- Select Cancel event from the dropdown menu to the right of the Edit button.
- Confirm that you wish to cancel the event. The event will now display as Closed (Cancelled) on the Manage Events page.
What to do next
As the organisation running the event, you are responsible for communicating any changes to your attendees. You can download your attendee data to produce an email list.
If you need to refund ticket holders, contact GiveNow at service@givenow.com.au to discuss bulk refunding options. For more on how refunds work, see Event refund policies and what happens when tickets are cancelled.
If you do not need to cancel the entire event but want to temporarily stop ticket sales, you can pause ticket sales instead.