How do I create a new event?

GiveNow account administrators can create and manage events in OrgHQ, making them available for ticket purchases on your public GiveNow page or embedded on your website (Pro plan). Events are available on the Basic and Pro plans.

Note: Basic plan organisations can have up to two active events. Pro plan organisations can have unlimited active events. An active event includes events with an Active, Hidden (Active), or Pending status.

List a new event

1. Log in to OrgHQ.
2. Go to Manage events, located under Events in the left-hand menu.
3. If this is the first event for your organisation, select Get started. You will be prompted to select an existing bank account or add a new one for event remittances. If you already have events, select Add new event at the top right of the screen.
   
4. On the General tab, enter the event name, summary, description, topic, type, target audience, language, accessibility, image, category, and GST preference. In the Sessions section, set the start and end dates, timezone, location type (in-person or online), and address.
5. On the Tickets tab, enter the name, description, price, maximum available tickets, and supporter limit for each ticket type. Select Add new ticket type to create additional types.
6. On the Purchase Form tab, set the ticket contact details and add any custom form fields or questions. Pro plan organisations can also customise the form design.
7. On the Settings tab, enter your receipt note and choose a refund policy. Pro plan organisations can also enter their domain for embedding the event form.
8. Select Save to review the event, or Save and submit to request activation from the GiveNow team.

Note: GST preference cannot be changed once your event has been approved. For information about creating free (no-cost) ticket types, see Can I create free tickets for an event?

Can I offer discount or promo codes?

GiveNow does not currently support discount codes or promo codes at checkout. However, you can achieve a similar result by creating a separate discounted ticket type. For example:

• Keep your standard ticket at its full price (for example, $100).
• Create a second ticket type called something like "Early bird — limited offer" and set it at the discounted price (for example, $50).
• Set the maximum available quantity to limit how many discounted tickets can be sold (for example, 50).
• Optionally, set a per-supporter limit so the discount cannot be stacked.

Once all discounted tickets are taken, only the full-price option will remain available automatically. The main limitation is that the discounted ticket type is visible to all visitors on the event page — it is not a private code.

Can I create a recurring event?

Each GiveNow event needs to have a single specific date, time, and location. There is no option to create one recurring event that covers multiple sessions (for example, six weekly Tuesdays). For a multi-week program, you would need to create a separate event for each session.

To speed this up, you can use the clone function to duplicate an existing event. Go to Events > Manage events > select the dropdown to the right of the event, and select Clone. Cloning copies all event details, so you only need to update the date or title for each session before submitting.