GiveNow is not a source of legal guidance regarding refund policies. Organisations are responsible for conducting research and determining a suitable refund policy that complues with the applicable consumer laws for their jurisdiction. Here are some links to get you started:
If an event is cancelled, the usual options are to refund all ticket buyers, reschedule the event date, or offer a credit or voucher of the same value as their ticket.
GiveNow requires a refund policy to be set when an event is first created. This displays on the Event page on the GiveNow platform, and determines if supporters can request a refund when they cancel their tickets.
Setting a refund policy for your event
When creating your event, on the Settings tab, you can choose from a pre-defined list of refund options:
- No refunds
- On a case-by-case basis
- Up to 30 days before the event starts
- Up to 7 days before the event starts
- Up to 1 day before the event starts
Once your event has been approved, you can not change this policy.
Refunds can only be refunded for all of the ticket value.
Processes for a refund policy for your event
In detail, how these refund policies work on the GiveNow platform:
| Policy chosen | Ticket holder | Organisation |
| No refunds | Via MyGiving can "cancel" a ticket, but not request a refund. | No action. |
|
On a case-by-case basis |
Via MyGiving can "cancel" a ticket, and click on a link to email your organisation, outlining the reasons for the refund request. | Organisation receives the email, assesses the merit of the request and then contacts GiveNow staff if a ticket refund is required. |
|
Up to 30 days before the event starts |
Via MyGiving can "cancel" and then "request refund" for a ticket up to 30 days prior to the event starting. | Organisation receives notification of refund. |
| Up to 7 days before the event starts | Via MyGiving can "cancel" and then "request refund" for a ticket up to 7 days prior to the event starting. | Organisation receives notification of refund. |
| Up to 1 day before the event starts | Via MyGiving can "cancel" and then "request refund" for a ticket up to 1 day prior to the event starting. | Organisation receives notification of refund. |