Yes — though not through our direct support channel. Our support team at service@givenow.com.au is available to help with platform questions, account issues, and troubleshooting, but does not provide one-on-one fundraising advice.
However, we are committed to helping organisations improve their fundraising, and we are growing our resources in this area. Here is where to find guidance:
GiveNow resources
- Help Centre: Our Best Practice Fundraising Tips section includes articles on topics like optimising your cause page, reducing friction in your donation form, and running a successful regular donation campaign.
- Newsletters: We send monthly fundraising newsletters with tips, updates, and best practices tailored for small to medium-sized community organisations.
- Workshops and webinars: We run educational workshops and on-demand webinars to help organisations get the most out of their fundraising on GiveNow.
For more on the support and resources available to you, see What support does GiveNow provide?
Our Community group resources
GiveNow is part of the Our Community group, which offers additional fundraising advice and resources through its sister enterprises:
- The Funding Centre: A comprehensive platform providing information on all forms of fundraising, including a grants database and tools to help you secure funding.
- The Institute of Community Directors Australia (ICDA): Offers training, tools, qualifications, and resources tailored to not-for-profits, supporting best practices in governance and leadership.