How to register your not-for-profit organisation with GiveNow

Registering your not-for-profit organisation with GiveNow involves signing up, submitting the required documentation, and receiving approval from the GiveNow team.

Note: The GiveNow team will review your submission within two business days. Once approved, your merchant account with GiveNow's payment partner, Merchant Warrior, will be activated within a further one to two business days. Your organisation can begin receiving funds once both stages are complete.

Step 1: Sign up and choose a plan

1. Visit www.givenow.com.au and select Organisation Sign Up from the top navigation bar.
   
2. Complete the quick contact form with your details. Once submitted, you will be redirected to the full organisation registration form.
3. Complete the registration form and select Create account.
   
4. After signing up, you will receive an email from GiveNow asking you to verify your email address. Select the Verify your account link in the email.
5. Once verified, you will be directed to the OrgHQ dashboard.

Step 2: Prepare the required documentation

Before starting the organisation and compliance wizard, gather the required documents and information — including your ABN, incorporation documents, committee member details, logo and cover photo, and bank details. For the full checklist, see What documents do I need to register my organisation with GiveNow?

Step 3: Complete the organisation and compliance wizard

From the OrgHQ dashboard, locate the organisation and compliance section. Select Complete organisation setup to begin the process.

The wizard consists of the following tabs. Ensure each is fully completed:

1. Public profile:
   • Add your organisation's address, public email, phone number, and website.
   • Upload a logo and cover photo.
2. Private details:
   • Enter information about your organisation's committee members, including roles such as Chair, Secretary, and Treasurer. At least two unique individuals must be listed.
3. Compliance:
   • Provide your organisation's legal name and upload any required documentation, such as an Incorporated Association Document.
   • If you plan to accept donations, indicate this and provide details of any fundraising licences required in your state or territory.
4. Bank details:
   • Enter your organisation's bank account details, including BSB, account number, and a verification document.
   • Provide information about authorised signatories.

Once all sections are complete, select Save and submit to send the information to GiveNow for review.

Note: While your organisation is being reviewed, you can create drafts of causes, memberships, and events to preview and explore options. These drafts will be saved until your organisation is fully approved.

Step 4: Await approval

After you submit the compliance wizard, the GiveNow team reviews your submission in two parts, back-to-back:

1. Organisation approval. Your organisation details are reviewed first. Once approved, you will receive a confirmation email.
2. Bank details approval. Your bank details are reviewed next. Once approved, you will receive a second confirmation email, typically within minutes of the first.

Once your bank details are approved, they are sent to Merchant Warrior, GiveNow's payment partner. Merchant Warrior takes one to two business days to enable your merchant account, at which point your causes and other pages can go live and start receiving funds.

Need help?

For assistance, contact the GiveNow team at service@givenow.com.au.