Yes. While most supporters will purchase a membership directly through GiveNow, your organisation may have unique cases where this is not possible — for example, gifted lifetime memberships or payments made outside GiveNow. You can create an 'offline' member record so that their details are stored centrally alongside all other members.
Offline members will:
- Be able to update their contact details with a MyGiving account.
- Be able to cancel their membership.
Offline members will not:
- Receive any automatic emails from GiveNow, including renewal reminders.
- Be able to enter membership payment details in GiveNow.
- Auto-renew.
- Have receipts generated through GiveNow.
Create an offline member
- Log in to OrgHQ.
- Go to View members, under Memberships in the left-hand menu.
-
Select Add new member.
- Select the Member type for the member you want to create, then enter the contact details and question answers for that membership type.
- Select Save.
Note: Since offline members do not receive automatic emails from GiveNow, your organisation will need to contact them directly. Include a link to log in to MyGiving so they can update their details or create a MyGiving account if they have not previously used the platform.