How do I cancel or edit a member’s membership?

OrgHQ administrators and managers can cancel or edit a member's membership on their behalf. Only members can edit their own contact and payment details.

Note: Administrators can add or update certain information (such as addresses or phone numbers) on behalf of members. To do this, go to Memberships > View members > View next to the member's name, then select Edit at the top right.

Email addresses cannot be updated by OrgHQ users. Members must update their own membership email through MyGiving, or GiveNow staff can update the login or receipt email on request.

Cancel a membership

1. Log in to OrgHQ.
2. Go to View members, located under Memberships in the left-hand menu.
3. Select View next to the member you want to cancel.
   
4. Select Cancel from the dropdown list at the top of the member's profile page.
   
5. A confirmation window will appear. Select Cancel membership to proceed, or Close if you no longer wish to cancel.

Edit a membership

From a member's profile page in OrgHQ, use the dropdown menu at the top to make changes:

• Change member type (manual renewals only): Switch between types (for example, General to Concession) within the same membership item. Not available for automatic renewals due to linked payment authorisations — in this case, the member must cancel and start a new membership. Members cannot be moved between entirely separate membership items (for example, Individual to Family); a new membership must be purchased instead.
• Change renewal type: Switch between offline and manual renewals.
• Update expiry date: Adjust when a membership is due to end.

Note: Editing a member's type will not affect their expiry date. On renewal, the member will be charged the price associated with their new membership type.