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What emails are sent to members?

  • Updated

There are a number of automated emails sent from GiveNow.

Below is a chart of the automatically generated emails sent to support your membership program. 

Emails sent by GiveNow: Manual renewal Automatic renewal One-off Offline
  1. When member has a confirmed membership
 Yes Yes Yes No
  1. Reminder of membership expiring, 1 and 7 days prior to renewal date.
 Yes No* No No
  1. Annual membership payment reminder, 14 days prior to renewal date.
 No Yes No No
  1. Membership payment has failed
 Yes Yes Yes No
  1. Lapsed member notification
 Yes Yes No No
  1. Payment details have expired, at the month of expiry and 14 days prior to renewal date
 No Yes No No
  1. Updated payment details are required
 No Yes No No
  1. Membership type has closed
 Yes Yes Yes No

 *Unless an expiry date has been manually applied by OrgHQ user.

 

Email sent to imported members:

When an organisation uses the option to import members to GiveNow via the bulk import process, an email is sent to these members to ask them to activate their account on GiveNow, see here. Once the member is activated, they receive emails (as per the above list). If the member does not respond to this initial email, no further emails are sent.

If you would like to see the default templates for these emails, we can send these to you for your reference. Please contact us on service@givenow.com.au 

 

 

 

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