There are a number of automated emails sent from GiveNow.
Below is a chart of the automatically generated emails sent to support your membership program.
| Emails sent by GiveNow | Manual renewal | Automatic renewal | One-off | Offline |
| When a member has a confirmed membership | Yes | Yes | Yes | No |
| Reminder of membership expiring (1 and 7 days prior to renewal) | Yes | No* | No | No |
| Annual membership payment reminder (14 days prior to renewal) | No | Yes | No | No |
| Membership payment has failed | Yes | Yes | Yes | No |
| Membership has lapsed | Yes | Yes | No | No |
| Payment details have expired (at the month of expiry and 14 days prior to renewal) | No | Yes | No | No |
| Prompt to update payment details | No | Yes | No | No |
| Membership type has closed | Yes | Yes | Yes | No |
*Unless an expiry date has been manually applied by OrgHQ user.
Email sent to imported members:
When an organisation uses the option to import members to GiveNow via the bulk import process, an email is sent to these members to ask them to activate their account on GiveNow, see here. Once the member is activated, they receive emails (as per the above list). If the member does not respond to this initial email, no further emails are sent.
If you would like to see the default templates for these emails, we can send these to you for your reference. Please contact us on service@givenow.com.au.