GiveNow sends a number of automated emails to support your membership program. The table below shows which emails are sent for each membership type.
| Emails sent by GiveNow | Manual renewal | Automatic renewal | One-off | Offline |
|---|---|---|---|---|
| Confirmed membership | Yes | Yes | Yes | No |
| Reminder of membership expiring (one and seven days before renewal) | Yes | No* | No | No |
| Annual membership payment reminder (14 days before renewal) | No | Yes | No | No |
| Membership payment has failed | Yes | Yes | Yes | No |
| Membership has lapsed** | Yes | Yes | No | No |
| Payment details have expired (at the month of expiry and 14 days before renewal) | No | Yes | No | No |
| Prompt to update payment details | No | Yes | No | No |
| Membership type has closed | Yes | Yes | Yes | No |
*Unless an expiry date has been manually applied by an OrgHQ user.
**The lapsed notification email is sent only once.
Emails sent to imported members
When an organisation uses the bulk import process to migrate existing members to GiveNow, each imported member receives a welcome email asking them to activate their account. Until they activate, imported members do not receive any of the standard automated emails listed above — including renewal reminders, payment failure notices, and lapsed notifications.
Once an imported member activates their account and completes their details, they are treated as a standard member (manual, automatic, or one-off depending on the import configuration) and will begin receiving the relevant emails from that point forward. If a member does not respond to the initial welcome email, no further emails are sent.
If you would like to see the default templates for these emails, contact us at service@givenow.com.au.