How do I update my credit card or bank details?

You can update your credit card or direct debit details for active regular donations and memberships through your MyGiving account. If you are looking to change the amount, frequency, or date of a regular donation instead, see How do I manage my regular donation?

Note: If GiveNow is unable to process your regular donation three times in a row due to incorrect payment details, your regular donation will be automatically cancelled. To continue supporting the organisation, you will need to set up a new regular donation.

Update payment details for active regular donations

1. Log in to MyGiving.
2. Go to Regular Donations, located under Donations in the left-hand menu.

3. Select the Manage button next to the regular donation you want to update.

   

4. In the Update Payment Details section, select Update.

   

5. Enter your new credit card details, or for a change of bank details for a direct debit:
   1. Tick I accept the Direct Debit
   2. Enter your new bank details
   3. Select Save to apply the changes
      

Note: To change from a credit card payment to a direct debit (or vice versa), you will need to cancel your regular donation and set up a new one.

Update payment details for memberships

1. Log in to MyGiving.
2. Go to My Memberships, located under Memberships in the left-hand menu.

3. Select Manage for the membership you want to update.

   

4. In the Payment and Renewal section, select Update.

   

5. Enter your updated payment details and save your changes.

Note: When updating your card details, you may briefly see a small pending or "authorisation" charge on your new card. This is a temporary check by the bank and will usually disappear on its own.

Note: If your membership renewal has previously failed due to incorrect payment details, updating your details will trigger the auto-renewal process and attempt to process the outstanding payment.