How do I update my contact details?

In MyGiving, you can update your personal details (address, phone number), change your password, and manage your email addresses.

Update your address or phone number

1. Log in to MyGiving.
2. Select your name in the top right corner of the screen.
   
3. Select Update Details.

4. Edit your address or phone number as required.

   

5. Select Submit to save your changes.

Update your email address

GiveNow uses three types of email addresses, and they serve different purposes. Updating one does not automatically update the others.

Login email

This is the email you use to log in to MyGiving. Updating it also updates the email used for donation receipts and all future transaction notifications, including upcoming regular donation payments.

1. Select your name in the top right corner of the screen.
2. Select Update Email.
3. Enter your new email address and select Save.
   

Membership receipt email

This is the email linked to your membership where membership receipts and renewal notices are sent. It cannot be updated by members in MyGiving. If you need to change this email, contact GiveNow at service@givenow.com.au.

Membership contact email

This is the email address displayed to the organisation in their member records. To update it, go to Memberships > My Memberships > Manage, then select Updatein the Details section. Updating this email will not change your login or receipt email.

Note: These three email addresses are not fully linked. Updating your login email will align it with your donation receipts, but your membership receipt email and membership contact email must be updated separately.