How do I update my contact details?

In MyGiving, you can keep your information up to date by editing your personal details, changing your password, and managing your email addresses.

Update your personal details

1. Log in to MyGiving.
2. Select your name in the top right-hand corner of the screen.
   
3. Select Update Details.

4. Edit your address or phone number as required.

   

5. Select Submit to save your changes.

Update your email address

There are three types of email addresses used in GiveNow. They serve different purposes and are managed in different ways:

1. Login email
   • Used to log in to MyGiving.
   • To update:
     • Select your name in the top right-hand corner of the screen.
     • Select Update Email.

     • Enter your new address and select Save.

       

   • Updating your login email also updates your receipt/contact email for all future transactions, including upcoming regular donation payments.
2. Receipt/contact email (for memberships)
   • This is the email linked specifically to memberships, where membership receipts and notices are sent.
   • Unlike donations, this cannot be updated by members in MyGiving. Only GiveNow staff can make this change on request.
3. Membership email
   • The address displayed to your organisation in their member records.
   • To update:
     • Go to Memberships → My Memberships → Manage → Update (in the Details section).
   • Updating this will not change your login or receipt email.

Note: These emails are not fully linked. Updating your login email will align it with your donation receipts, but your membership receipt and membership email must still be updated separately.