Yes. GiveNow automatically issues PDF receipts via email to your donors as soon as a donation payment has been confirmed. Shortly after the end of each financial year, GiveNow also issues a consolidated tax receipt by email that lists all of a donor's donations on GiveNow for that financial year.
For organisations with Deductible Gift Recipient (DGR) status, receipts are formatted for tax deduction claims. For organisations without DGR status, receipts are issued as a general transaction statement. Donors can also view and download their receipts at any time from their MyGiving account.
If your organisation wants to issue its own receipts
If you prefer to issue receipts directly to your donors, you can turn off automatic GiveNow receipts for a specific cause. GiveNow will still send the donor an email confirming a transaction has been made, but the receipt will not be attached.
- Log in to OrgHQ.
- Go to Manage causes, located under Causes & donations in the left-hand menu.
- Select Edit for the cause you want to update.
- Go to the Settings tab and locate the Donations & receipts section.
- Clear the Receipts checkbox.
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Select Save to apply your changes.
You can also customise the email text that accompanies receipts. For details, see How do I edit the email text that is sent with receipts to donors?
Example receipt
Below is an example of a receipt issued for a donation to an organisation with DGR status. References to tax deductibility do not appear on receipts for organisations without DGR status.
View and resend a receipt
If a donor has not received their receipt or needs it resent, you can view and download the receipt from OrgHQ.
- Log in to OrgHQ.
- Go to View donations, located under Causes & donations in the left-hand menu.
- Select View for the donation you want to see.
- Select Download Receipt.