How can our organisation add offline donations?

Can we add an offline donation to a cause?

Yes. If your organisation receives an offline donation for a cause, you can add this amount to the total raised by editing the cause details in OrgHQ.

Can we add an offline donation to a CrowdRaiser?

No. Offline donations cannot be added to a CrowdRaiser page. CrowdRaiser pages are designed for supporters to fundraise securely through GiveNow. For accountability and transparency, supporters should not be encouraged to accept or process cash donations.

If a CrowdRaiser does receive cash, the supporter should donate the equivalent amount to their CrowdRaiser page using their own credit card. This ensures immediate receipting, the fundraising total updates automatically, and appropriate records are maintained for your organisation.

Add offline donations to your cause total

1. Log in to OrgHQ.
2. Go to Manage causes, under Cause & donations in the left-hand menu.

3. Select Edit for the cause to you want to update.

   

4. On the Display tab, go to Donation information.

5. In the Amount raised offline field, enter the total of your offline donations. This will start or update a running total.

   

6. To keep your changes and continue editing the cause, select Save. When you have finished editing all fields, select Save & Close.

Note: GiveNow cannot issue receipts for donations not processed through the platform. Offline donation amounts added in OrgHQ must be receipted by your organisation directly.