How do I add custom questions to my donation form?

You can add custom questions to your donation form to collect additional information from donors. Questions can be optional or mandatory, and you can choose from three answer types: free text, single choice, or multiple choice. Custom questions appear as a step in the donation process. For an overview of all donation form settings, see How do I customise my donation form?

Add custom questions

1. Log in to OrgHQ.
2. Go to Manage causes, under Causes & donations in the left-hand menu.
3. Select Edit for the cause you want to update, then go to the Donation form tab.
4. In the Questions section, select Enable additional questions.
   
5. Select Add a new question.
6. In the Question field, enter your question text.
7. In Question type, select whether the answer is Required, and choose the answer format: Text, Single Choice, or Multiple Choice.
8. If you selected Single Choice or Multiple Choice, enter your answer options in the Answer Options field, separated by semicolons.
   
9. Select Save or Save & Close to apply your changes.

How custom questions appear on the donation form

Once saved, your custom questions appear as an additional step in the donor's giving flow, after the donation amount and before payment details. Required questions are marked so donors can see which ones must be answered before continuing.

Answers to custom questions are visible against each donation record in OrgHQ and included when you download donation and donor data.