GiveNow remits your collected funds to your nominated organisation bank account on a monthly basis. This applies to donations, event ticket sales, and membership payments. Remittances are processed within five business days of the end of each calendar month.
How remittance works
All confirmed payments during a calendar month are combined into a single net payment per payment type (credit card or direct debit). Platform and merchant transaction fees are deducted before the funds are sent.
For example, all credit card donations received in January will be remitted to your bank account as one net payment within the first week of February. If you also received direct debit donations during January, those will appear as a separate payment.
The funds will usually appear in your organisation's bank account on the same day as the remittance, but may take up to three business days.
Event income timing
Event ticket income follows the same monthly remittance process, but the timing is based on the date of the event rather than when the tickets were purchased. All ticket payments for events held during a calendar month are remitted within five business days of the end of that month.
For example, if your event takes place in March, all ticket income for that event will be remitted within the first week of April — regardless of when the tickets were purchased.
Remittance reports
On the day of the remittance, an email is sent to all OrgHQ users with a summary and a detailed remittance report listing the individual transactions for that month, broken down by payment type. This covers donations, event ticket purchases, and membership payments.
You can also view your remittance reports at any time in OrgHQ. For more details, see How do I get my remittance report?
Managing your bank account
Remittances are sent to the bank account nominated for each cause, event, or membership. To update or add a bank account, see How do I update my organisation's bank account?