What donor details does my organisation receive?

Each month, GiveNow provides your organisation with a remittance report that includes the following details for each donation:

Transaction details

• Donation Date: When the donation was made.
• Settlement Date: When the payment was confirmed.
• Description: The receipt ID number for the transaction.
• Transaction Type
• Amount: The gross donation amount.
• Merchant Fee (inc GST): The card or bank processing fee charged on the transaction.
• Platform Fee (inc GST): The GiveNow platform fee charged on the transaction.
• Refund: The refund amount, if applicable.
• Amount Remitted: The net amount sent to your bank account after fees have been deducted.
• Payment Method: Whether the donation was made by credit card or direct debit.
• Frequency: Whether the donation was one-off or the regular donation interval (for example, monthly or annually).
• Donation Made On: Where the donation was made, such as on the GiveNow website or via an embedded form on your organisation's website.
• Cause Name: The cause the donation was made to.

Donor details

• Title: The donor's title, if provided.
• First Name and Last Name
• Email
• Phone: If provided. This is an optional field.
• Address, Suburb, State, Postcode, Country: If provided. Address fields are optional for your organisation to include in the payment process.
• On behalf of: The organisation or business name, if the donor gave on behalf of a company.
• Anonymous: Whether the donor chose to remain anonymous.

CrowdRaiser and other details

• CrowdRaiser Name: The name of the CrowdRaiser page, if the donation was made through one.
• Team Member: The individual team member's name, if the CrowdRaiser is a team.
• Special Message: A message from the donor to your organisation.
• Responses to custom questions: If your organisation included additional questions in the payment process, each question appears as its own column in the spreadsheet.

Note: The spreadsheet (.xlsx) download of your remittance report contains the most complete donor data and is the best format for filtering, sorting, and importing into your own systems. The on-screen view and PDF versions show a summary, but the spreadsheet includes all available fields.

Details not included

The following donor details are not shared with your organisation, as they relate to optional features chosen by the donor for their own use:

• The email address of a person the donor chose to notify about their donation
• The details and recipient email of a gift card sent by the donor

Donor information is also available in OrgHQ under Causes & donations > View donations in the left-hand menu. For details on how and when your organisation receives funds, see How and when does my organisation receive funds?