At GiveNow, we prioritise the security of your data and take all necessary steps to protect the privacy of our users, whether you’re an organisation or a supporter. Our platform is designed with robust security measures to ensure the safety of your information.
Security measures include:
- PCI compliance to meet strict payment industry standards.
- Encryption of sensitive data to prevent unauthorised access.
- IP checks to detect and block suspicious activity.
- Monitoring 24/7 with automatic alerts for suspicious behaviour.
- Multi-factor authentication available for all users (organisations and supporters).
- Data localisation: All data is stored exclusively in Australian-based Amazon Web Services (AWS) data centres. No data is stored or handled offshore.
- No storage of re-usable payment information: Regular donors can only view masked payment details.
Security for supporters:
- Your sensitive data is encrypted and securely stored. Data that is no longer needed is permanently deleted.
- Donors can enable multi-factor authentication to enhance account security.
- We never store donor credit card details in our system. Payment details are masked for your protection.
Communication policy:
- We will never ask for your password.
- All official communication will be sent via email to the email address used when donating. Links provided will direct you to securely log in to MyGiving to update your details.
For information on our security measures specific to organisations, visit this article.