The platform fee is the single fee we charge organisations using the GiveNow service. Platform fees provide GiveNow with income so we can keep the lights on and pay for staff to manage the technology.
We’ve done our absolute best to keep the fees on GiveNow as low as possible.
Most importantly, donors can 100% offset this fee from being paid by the community organisation by choosing to "Cover platform fee" in the payment process.
If a donor chooses to cover the fees on an organisation's behalf, the platform fee amount will be added to the original donation amount. See an example of how the cover fee appears to a donor to cover the platform fee in the payment process:
Donors can of course opt-out of covering these fees by clicking "Remove", in which case the platform fee is paid by the organisation.
Organisations on GiveNow can select between three different plans depending on their fundraising needs, so the platform fees applied to your donation will be 0%, 2.40% or 3.25%, depending on your chosen organisation’s plan.