The platform fee is the only fee charged to organisations using GiveNow. This fee helps cover our operational costs, including staff and technology management.
We strive to keep the fees on GiveNow as low as possible.
Importantly, donors have the option to cover 100% this fee on behalf of the organisation by selecting "Cover platform fee" during the payment process. If chosen, the fee will be added to the original donation amount.
Below is an example of how the cover platform fee appears to donors in the payment process:
Donors can also opt out of covering the fee by clicking "Remove," in which case the organisation will pay it.
Organisations on GiveNow can select between three different plans, with platform fees of 1.5%, 2.7%, or 3.5%, based on their selected plan.