How do I add or update an organisation bank account?

It is easy to update an organisation bank account via the OrgHQ portal.

This process will replace the bank account for all Causes previously connected with the original bank account you select to replace. 

Replace a bank account

1. Login to OrgHQ.

2. Go to Financial Details, located under Details in the OrgHQ menu.
   

3. Select Replace, for the bank account you want to update. This option will be available for 'Administrators' only, not other status of OrgHQ users.
4. Enter the new bank details including:
   • the exact name of the account as recorded on your statement.
   • a verification document in the form of either a bank statement or deposit slip containing the following information in one digital image file:
     • Account name (which must be the organisation name)
     • BSB
     • Account number
   • Add at least one authorised signatory's details, first name, last name, email address and date of birth. 
5. Select Submit. The account details will be sent to be checked by the GiveNow team before being submitted to our payment partner, then approved. A replacement bank account can take up to 2 business days to be fully activated. You will receive a confirmation email when this process is complete.