At GiveNow, we prioritise the security of your data and take all necessary steps to protect the privacy of our users, whether you’re an organisation or a supporter. Our platform is designed with robust security measures to ensure the safety of your information.
Security measures include:
- PCI compliance to meet strict payment industry standards.
- Encryption of sensitive data to prevent unauthorised access.
- IP checks to detect and block suspicious activity.
- Monitoring 24/7 with automatic alerts for suspicious behaviour.
- Multi-factor authentication available for all users (organisations and supporters).
- Data localisation: All data is stored exclusively in Australian-based Amazon Web Services (AWS) data centres. No data is stored or handled offshore.
- No storage of re-usable payment information: Regular donors can only view masked payment details.
Security for organisations:
- Access to your OrgHQ account is protected by multi-factor authentication.
- Role-based access controls ensure only authorised users can perform specific tasks.
- We conduct strict auditing of ABNs, organisations, and causes, maintaining a history of changes for accountability.
Communication policy:
We will never:
- Contact you via text message or phone to request detailed information about your personal, payment, or organisational details.
- Ask for your password.
All official communication will be sent via email to the registered OrgHQ user email address. Any requests to update details will direct you to log in to OrgHQ.
For information on our security measures specific to supporters, visit this article.