Effective date: 1st August 2024
Starting from 1st August 2024, GiveNow will be implementing a new pricing structure for the Starter plan. This change is necessary to ensure we can continue to provide high-quality services and support for your fundraising efforts.
New pricing details
Current price: Free + transaction fees
New price: 1.5% of donations + transaction fees
Reminder: There are no fixed fees at all on GiveNow!
New benefits for Starter plan users
To help ease this transition, we are excited to offer you access to several premium features previously available only on the Basic plan:
- 2 active cause listings: an increase from 1 cause
- Real-time donor information
- Customisation of donor receipts
- Cover fee prompt, where donors cover the platform fee 90+% of the time
Why the change?
This update is essential for maintaining and enhancing the quality of service you have come to expect from our team. GiveNow has evolved to support a broader range of fundraising activities, including event ticking, membership registration, and grant seeking. Should you wish to change your plan to access these services, you can read more about it here.
We understand that changes in pricing can impact your budget, and we are here to support you through this transition.
FAQs
Q: Why is GiveNow changing its pricing?
A: The new pricing structure is essential to maintain and improve the quality of our services. As GiveNow has expanded to support a wider range of fundraising activities, the modest adjustment will help us continue providing robust and reliable services.
Q: When will the new pricing take effect?
A: The new pricing will be effective from 1st August 2024.
Q: How will the price changes impact my organisation?
A: The new pricing structure means that you will see a change in the fees associated with your plan. However, we have included additional features to provide more value and support for your fundraising efforts. Additionally, as always, there are no fixed platform fees associated with GiveNow — we will only take a small percentage of any donation received.
Q: Will we be invoiced for platform fees going forward?
A: There is no invoicing for GiveNow plans. Rather, the new fees will simply be deducted from your organisation's monthly remittance amount in the same manner that we deduct credit card transaction fees.
Q: How do GiveNow prices compare to competitors, after this price change?
GiveNow is still the lowest price option for Australian community organisations. See our analysis here.
Q: Who can I contact for further assistance?
A: You can email Cathy, our Executive Director, directly at cathyt@ourcommunity.com.au for any specific concerns or assistance.
Thank you for your understanding and continued support.